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Returns

RETURN POLICY

We at Dec0 love to create products that surprise you in the most positive way! Our aim is to make as many people smile and fall in love with our art at first sight. We understand sometimes that you may not be 100% satisfied with your product, for any reason. You can return a product within 30 days of purchase. When returning a product, you can request an identical replacement item, exchange the product for another product or request for a refund.

The most common causes of returns are:

1) Your parcel arrives damaged or defective and you are not sure if you should sign for the delivery.

First you can ask the courier to remain with you until you fill out the complaint form.

Secondly, you can take a digital photo of your damaged product and the shipping container it arrived in.

Attach your photos to an email and send them to contact@dec0.co.uk. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you would like a replacement or a refund.

We will replace your item ASAP or fully refund you within 10 working days (includes shipping costs).

 

2) You found differences in size, type of product, design, colour (there might be slight colour variations on every monitor), or something is missing.

Attach your photos to an email and send them to contact@dec0.co.uk. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you would like a replacement or a refund.

We will replace your item ASAP or fully refund you within 10 working days (includes shipping costs).


3) You change your mind regarding your choice of design, size, colour, type of product (in most cases return of custom orders made for you, won’t be accepted).

We will accept your return and will replace the product or issue a refund within 10 days (this excludes shipping costs). You must apply for return within 30 days of invoice/receipt as long as the product is not used, damaged, expired (for stickers and wallpapers) and inside its package. Please inform us at contact@dec0.co.uk.

For more details we will be glad to help you! Call us on  ‎+44 (0)56 0004 0470

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